Odaa Shipping Information

At Odaa, we are committed to delivering your order as quickly and smoothly as possible. We offer FREE shipping on orders over $69 to ensure you get the best value while shopping with us!

Order Processing Times

Please allow 1-3 business days for us to process and dispatch your order. Once your order is handed off to the shipping carrier, it is officially in transit to your address. During peak seasons or holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

Once your order has been dispatched, shipping times vary based on your location. Below are our estimated delivery times:

🇺🇸 United States: 5-7 business days

Please note that shipping carriers may experience delays due to high volume, customs processing, or unforeseen circumstances beyond our control. If customs delays occur for international shipments, delivery may take longer than expected.

Order Changes & Address Accuracy

It is the customer’s responsibility to enter the correct shipping details at checkout. Orders with incomplete or incorrect addresses may result in delayed processing or cancellation.

• If we detect an address issue, we will attempt to contact you via email within 3 business days.
• If no response is received within this timeframe, we reserve the right to cancel your order.

If you notice an error in your shipping details, please contact us at hello@odaa-us.com within 24 hours of placing your order. We will do our best to accommodate changes but cannot guarantee modifications once processing has begun.

Delayed Delivery

We understand that receiving your order on time is important. While we strive to ship as quickly as possible, certain delays may occur due to factors outside our control, including:

• Courier delays, such as weather disruptions or high shipment volume.
• Customs processing for international orders.
• Address verification or payment issues.

Odaa is not liable for delays caused by external factors. However, we will always do our best to keep you informed and assist where possible.

Lost or Stolen Packages

Once an order has been shipped and tracking is provided, it is the courier’s responsibility to ensure successful delivery. If your package is lost or stolen, we recommend:

1. Checking with your local courier or neighbors to confirm the package's location.
2. Contacting the shipping carrier to file a claim.
3. Reaching out to us at hello@odaa-us.com, and we will assist you in investigating the issue.

Please note that Odaa is not responsible for lost or stolen packages and these are not covered under our refund policy. However, depending on the situation, we may offer a replacement.

Shipping Policy Updates

Odaa reserves the right to modify this Shipping Policy at any time without prior notice. Customers are responsible for reviewing the latest version before making a purchase.

By placing an order with Odaa, you agree to the terms outlined in this policy. If you have any questions, please reach out to hello@odaa-us.com—we’re happy to help!